Privacy Policy

1. Introduction

Two Guys Home Furnishings (“we,” “us,” “our”) respects your privacy and keeps your data safe. Two Guys has physical and online stores and is home to furniture in the UAE. We’re sharing this policy to let you know how we use the information you give us when you use our website, our social media pages and our services. This policy confirms that you consent to your personal information being collected and processed by using our services and visiting our website. You can be sure, however, that your data is never misused.

2. Purpose and Scope

Our services cross information channels; therefore, this Privacy Policy relates to personal data collected via our website, social media pages, physical stores, and interactions with customers. It covers:

• The types of personal data we collect
• How we use and process your data
• How we protect and store your information
• Your rights regarding your data
• Our legal obligations and compliance measures

3. What Information We Collect

Our sites collect and process a variety of personal data, including but not limited to:
Among other things, we may collect and process your data when:

Whenever you fill out forms on our Website, such as registering to use our Website and co-registering (e.g. social media logins), subscribing to our Services, posting material, or asking for more;
Whenever you enter a contest on our site, provide a review or testimonial, or provide feedback, we collect your Personal Data;
When you contact us about a problem with our site, we may collect your data;
We’ll keep a record of your correspondence;
Demographics, non-personal information, etc.
Information about your transactions and orders that you place on our site;

A. Information You Provide Directly

• Name, email address, phone number, mailing address.
• Login credentials and account preferences.
• Transaction details and billing addresses (processed securely through third-party providers; we do not store payment details).
• Any information you provide when contacting us for inquiries, complaints, or support.
• Customer reviews, survey responses, or testimonials are shared on our platforms.

B. Information Collected Automatically

• IP address, browser type, operating system, and device model.
• Pages visited, time spent on our website, referring URLs, and interaction with advertisements.
• Data is collected through cookies, pixels, and tracking tools to enhance your browsing experience and personalize content.

C. Information from Third Parties

• Information is shared with us through Facebook, Instagram, or other platforms when you interact with our pages, ads, or content.
• Insights on ad performance and user engagement.
• Transaction confirmations and fraud prevention measures.

4. How We Use Your Information

We use your information for various business purposes, including:

• Order processing, transaction fulfillment, and delivery of goods and/or services.
• Answering questions, addressing complaints, and providing technical support.
• Sending newsletters, promo offers, and targeted ads (you can unsubscribe at any time).
• Personalized content and recommendations tailored to your interests.
• Fraud detection and prevention such as unauthorized transactions and security breaches.
• Complying with legal responsibilities and responding effectively to regulation.

5. How We Share Your Data

We do not sell or rent your data. However, we may share it in the following cases:

• Payment processors, logistics partners, customer service providers, and IT support teams.
• Facebook Ads, Google Ads, and more to improve your experience.
• Where it has been required by law, court orders, or to protect our rights.
• Your information could be transferred if we undergo a merger, acquisition, or business transition.

6. Cookies and Other Technologies

We also collect usage data using cookies and other tracking technologies to:

• Remember user preferences
• Analyze website traffic and trends
• Provide targeted advertisements

You can manage or disable cookies through your browser settings. However, doing so may affect website functionality.

7. Data Retention and Storage

We retain your data only as long as necessary to fulfil the purposes outlined in this policy. This includes:

• Transaction records for financial auditing
• Customer service interactions for quality assurance
• Marketing data for engagement tracking (subject to opt-out preferences)
• Legal compliance requirements

We store data securely using encryption, access controls, and cybersecurity measures to prevent unauthorized access or breaches.

8. Your Rights and Choices

You have the following rights regarding your data:

• Request a copy of your data.
• Update or rectify incorrect details.
• Request data erasure, subject to legal obligations.
• Unsubscribe from marketing communications.
• Request your data in a structured format.

9. Security Measures

We implement security measures to protect your data from unauthorized access, loss, or misuse. This includes:

• Data encryption for sensitive information
• Secure payment gateways for transactions
• Restricted access to personal data by authorized personnel only
• Regular security audits and compliance checks

We do our best to have the most secure system possible, but no system is 100% secure. Therefore, we recommend that people select strong passwords and use them judiciously when disclosing personal details on the Internet.

10. International Data Transfers

When we transfer data outside of your country, we provide adequate safeguards with:

• Standard Contractual Clauses (SCCs)
• Data Protection Agreements with third-party vendors
• Abiding by relevant data protection laws

11. Policy for Minors

Our services are not aimed at children under 18 years old. We do not knowingly allow minors to submit personal data. If we find such data, we will delete it immediately.

12. Third-Party Links

Our site may contain links to external sites. We do not control their privacy policies. Please visit their policies page for more information.

13. Modifications to This Privacy Policy

We might amend this policy as our business or legal needs may change. We will contact users when we make major updates through email or notices on our website. Your continued use of our services following the posting of changes to this policy will be deemed your acceptance of those changes.

14. Contact Information

For questions, concerns, or data-related requests, contact us at:

Email: connect@twoguys.ae

Website: www.twoguys.ae

Address: 23,22nd St – Al Quoz Industrial Area 4 – Dubai

Last Updated: 26th feb 2025